Order Corrections
If you have made a mistake on your order, please contact us immediately at 313-744-6323 or websales@bnektar.com and we will work with you to correct the mistake. As long as your order hasn’t shipped yet, there is usually something we can do to help.
Returns
We will replace or refund you for any bottle/can that is physically damaged in transit or the product is substantially flawed due to quality control at B. Nektar. You must notify us of damage due to shipping within 15 days of receipt of your order. We do not accept returns of alcoholic beverages unless the product is flawed. We are also unable to accept the return of alcohol that was damaged due to adverse weather conditions during shipment, or alcohol that is ordered in error. Once the alcohol is returned we will refund your credit card account for the cost of the alcohol less shipping and handling. If the original shipment was physically damaged or flawed you will receive a full refund, including shipping and handling charges.
Please understand, that due to the limited availability of some products, additional bottles/cans may not be available to replace ones that were damaged/flawed. B. Nektar may choose, at its own discretion, to refund you instead of replacing the product(s).
Please contact us at websales@bnektar.com for return instructions.